Shipping Policy

Last updated: 16 septmeber 2026

We ship from our network of warehouses and partner facilities to deliver quickly and reliably.

Processing time

Orders are processed within 1–3 business days (Mon–Fri, excluding holidays).

Delivery estimates

• UK: typically 5–12 business days after dispatch.

• EU/International (if enabled): 7–20 business days.
  Delivery times are estimates and may vary due to carrier delays, customs, or peak seasons.

Tracking

You’ll receive a shipping confirmation email with tracking (where available) once your order is dispatched.

Shipping fees

• Free UK shipping over £50.

• Orders under £50: £5.99 flat rate.
  International rates shown at checkout.

Customs & duties (outside UK)

International customers are responsible for any import duties, taxes, or fees.

Wrong address & failed delivery

Please double-check your address. We’re not responsible for deliveries lost due to incorrect addresses. If a parcel is returned to us, we can reship (additional postage) or refund minus original postage.

Lost / stolen parcels

If tracking shows delivered but you can’t locate the parcel, contact the carrier first, then email elevate.suppoort@gmail.com and we’ll help investigate.